Return and refund policy

This is an English translation provided for convenience. In case of any discrepancy, the Romanian version prevails. Read the Romanian version

This policy applies to accommodation bookings made on lmdc.ro with LA MAISON DE CAROLINE S.R.L. (CUI RO29092584), the merchant and provider of the services. It completes the Terms and conditions.

We sell accommodation services, not physical goods, so there is nothing to send back: “returning” a booking means cancelling it, and the rules below set out when and how your money is refunded.

1. Free cancellation

Cancellation is free of charge until 12:00 noon, 2 days before the arrival date. You can cancel using the link in your confirmation email, or by contacting us by telephone or email. Within this period, any amount paid is refunded in full.

2. Late cancellation and no-show

Cancellation is free of charge up to 2 days before your arrival date, until 12:00 noon. After this deadline, or in the event of a no-show, please contact us by phone. Bookings paid online and cancelled within this period are refunded in full to the card used for payment.

3. Refunds for card payments

• Refunds are made only to the card used for payment, via NETOPIA Payments. We do not refund to another card, account or in cash.
• We do not charge any fee for refunds.
• We initiate the refund within 14 calendar days of the cancellation at the latest. When the amount appears in your account depends on your card-issuing bank, usually a few working days.
• Amounts paid twice or by mistake are refunded in full.
• If we cancel a booking (for example, when we cannot provide the booked accommodation), any amount paid is refunded in full.

4. Payments made at reception

For bookings paid at reception, nothing is collected in advance, so there is nothing to refund when you cancel within the free cancellation period.

5. Changes and early departure

• To change your dates or rooms, please contact us. Changes are subject to availability and may change the price; any difference is refunded or charged accordingly.
• If you leave earlier than the booked departure date, the remaining nights may be charged.

6. Right of withdrawal

Under Article 16(l) of Government Emergency Ordinance (OUG) no. 34/2014 on consumer rights, the 14-day right of withdrawal does not apply to accommodation services provided on a specific date or within a specific period. For accommodation bookings, the cancellation rules above apply.

7. How to request a cancellation or refund

Use the link in your confirmation email, or write to us at contact@lmdc.ro or call 0752 624 766. Please quote your booking code. We never ask for your card details.

If you are not satisfied with how we have handled your request, you can also contact the national consumer protection authority (ANPC) through the alternative dispute resolution procedure: reclamatiisal.anpc.ro.

8. Template request for cancellation and refund

You can copy the text below into an email to contact@lmdc.ro: